Mypurmist Pty Ltd, The ONLY Australian and New Zealand Official Importer

Products imported through the official importer come with Australian power supplies that conform to the Australian electrical standards.

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Warranty & Returns

mypurmist® Guarantee and Warranty

Guarantee (100% Risk Free Returns)*

You have nothing to lose in trying any mypurmist device. We are happy to offer a 21-day, 100% money back guarantee on any mypurmist device purchased directly from mypurmist.com.au store. See terms and conditions outlined below. mypurmist also comes with a standard one-year warranty (see Warranty). The cost of return shipping is your responsibility.

If after using mypurmist for at least 14 days and no more than 21 days, you are not 100% satisfied with your mypurmist device, we will refund the full product price less the value of the cost of the standard 8 x refills which will be deducted from the refund. The mypurmist must be returned undamaged in original condition with packaging in original undamaged condition. The cost of return shipping is your responsibility. We reserve the right to reject any item we believe is damaged or not in original condition. A restocking fee of $50 will be charged on any return.

Simply email us at info@mypurmist.com.au and we will set you up for a return and provide an RA number.

If you choose to return mypurmist before you've used the unit then we will still gladly refund your purchase price less a restocking fee of $50 and the cost of return shipping is your responsibility. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. mypurmist does not assume responsibility for lost or stolen product being returned for a refund without an RA number. Upon return, credit will be applied back to your original card.

Please note that mypurmist does not permit the return of or offer refunds for:

  • Products purchased from a third party. Immediate refund may be available by returning your mypurmist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
  • Any accessories that have been opened.
  • Products returned without a valid itemized receipt.
  • Shipping charges or return labels for accessories.

Warranty

At mypurmist we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications.

Any mypurmist device comes with a standard one-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product.

Register and upgrade to two-year warranty


Note: Applies ONLY to mypurmist free cordless ultrapure! Register your mypurmist free cordless ultrapure device and automatically get upgraded to a two-year warranty. To register use the mypurmistapp or visit https://www.mypurmist.com.au/register
.

mypurmist free must be only used with mypurmist ultrapure sterile water available in a box of 20 refills good for 40 sessions. Every mypurmist ultrapure sterile water refill is packaged in a sealed container guaranteeing superior, long-term performance of your device, while providing convenience and portability. mypurmistultrapure sterile water refills are required for mypurmist free device to not void the warranty. This also provides pure warm therapeutic mist — free from allergens, germs, irritants, and pollutants.

Using any additives in the water reservoir, any other liquid or water with minerals (e.g. bottled, purified or boiled water) will damage the device and will void the warranty.

Should you encounter problems with your Mypurmist that cannot be resolved by following the troubleshooting steps, the unit should be sent back to us for service or repair. The cost of return shipping is your responsibility. If a warranty claim is valid, we will replace the product at no cost to you and will also pay for shipping to send the device back to you after repair or with a new replacement as appropriate.

Please contact us at info@mypurmist.com.au for fastest service

Before contacting us please always first refer to the troubleshooting section here.

Return Information**

As part of our risk free Guarantee, If after using mypurmist for at least 14 days and no more than 21 days, you are not 100% satisfied with your mypurmist device, we will refund the full product price less the cost of 8 x standard refills which will be deducted. The mypurmist must be returned undamaged with packaging in original condition. The cost of return shipping is your responsibility. mypurmist must be returned in original condition with no damage to product or packaging. We reserve the right to reject any item we believe is damaged or not in original condition. A restocking fee of $50 will apply top all returns.

Upon return, credit will be applied back to your original card, if purchased directly from mypurmist.com or via phone.

Please note that mypurmist Pty Ltd does not permit the return of or offer refunds for:

  • Products purchased from a third party. Immediate refund may be available by returning your mypurmist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
  • Any accessories that have been opened.
  • Products returned without a valid itemized receipt.
  • Shipping charges or return labels for accessories.

If the product needs to be replaced due to a manufacturer's defect, please immediately contact our Warranty line directly by emailing us at info@mypurmist.com.au.

Products returned without an RA (Return Authorization) number will not be accepted. The RA number must be obtained from info@mypurmist.com.au, if the customer is returning a package at his/her own cost without a return label provided by us. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. mypurmist does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

Note: mypurmist recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to mypurmist or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.


* Only available to addresses in the Australia.
** Customers outside Australia must return the malfunctioning device at their own cost. mypurmist is not responsible for custom duties and fees and all applicable local taxes.

Shipping

Free shipping on any orders over $99
(Applies to Australia only)

21 Day Money Back Guarantee

Try the mypurmist risk free today with a
21 day 100% money back guarantee*

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